Frequently Asked Questions

  • What POS/register systems support this program?
    • Currently, RATEX and Booklog are the POS systems/registers that support this program.
  • What needs to be done to prepare my POS system and registers for this digital textbook program?
    • Please contact the respective product support center for the POS system you have in your store, i.e. RATEX or Booklog.
  • How many digital textbook titles are available?
    • Currently, over 15,000 titles are available in digital textbook format, and we are working continuously to add additional titles and publishers to our digital textbook program.
  • Which publishers support the digital textbook program?
    • There are over 50 publishers currently. Here are some of the major publishers.
      • Cengage
      • McGraw
      • Wiley
      • Pearson
      • Macmillian
      • Sage
      • Jones & Bartlett
      • Univ. of Chicago
      • MIT Press
      • NYU
      • Univ. of California Press
  • What is the bookstore’s price for a digital textbook?
    • The net price for each digital textbook is shown on the digital textbook List on the follettbooks.com web site or supplied with the matching title list.
  • How are pricing and margins set?
    • While net prices will vary by publisher, most titles can be priced 15-20% below used book prices and still yield a 15-20% margin
  • Will Follett provide marketing support?
    • In addition to the digital textbook cards, Follett will provide all of the in-store display materials you will need to let your customers know about this exciting new offering, including:
      • Signage, 22x28 inch posters
      • Display holders for the digital textbook cards
      • An instruction sheet to ensure ideal placement of the materials
  • Do digital textbook present any loss prevention concerns?
    • By creating digital textbook cards which cannot be activated until the point of purchase, security concerns and losses due to shrink are minimized. The digital textbook card has no value until it is coupled with a PIN at the time of sale in your store. Upon purchase, a PIN is assigned which allows the buyer to access the digital content.
  • How many digital textbook cards per title would you suggest ordering?
    • This is certainly up to your course materials department, but we would suggest that you order 10% of the number of units of a title that you will stock.
  • How are refunds of digital textbook handled?
    • You can establish the refund policy which suits your college store. Refund transactions are done at the register just like any other store refund. Refunds can be given even if the book was already downloaded.
  • How is the Bookstore invoiced for the digital textbook titles sold?
    • Follett will invoice the bookstore for the digital textbook sold and credit the bookstore for any refunds.
  • What is the entire process for the Bookstore to sell digital textbooks?
    • The Bookstore will contact their POS vendor to obtain the digital textbook POS upgrade. The POS vendor will be responsible for setting up the store and creating a communication path with the CafeScribe server for their store. Make sure you follow all the steps from the POS provider exactly as stated.
    • The Bookstore will contact Follett Customer Service to sign-up/register for the digital textbook program. The Bookstore will be sent an initial supply of digital textbook cards, along with signage, card holders, and instructions.
    • Once the cards have been received, the Bookstore will print and place the UPC code of the digital textbook titles they are selling on each card and display them on the shelf next to the actual physical textbook. At the same time, the bookstore will determine their selling price for each digital textbook title and enter the UPC code, retail selling price, etc. into their course material management program.
    • The store’s POS system and the cards should now be ready to complete a sale as follows.
    • The customer will bring a digital textbook card to the register.
    • The UPC code will be scanned at the register. The POS system will find the matching item in the POS system. The POS system will contact the PIN server to obtain the store ID (SAN) number, transaction #, and Content ID.
    • The PIN server will respond with a PIN code and it will be printed on the register receipt, which is given to the customer inside a receipt protector (a folder which contains instructions for activating the digital textbook purchased)
    • The customer will take the receipt, and go the web site for activation.
    • In the meantime, a digital textbook sale has been recorded to the Bookstore for billing purposes.
    • Follett will invoice the Bookstore for the digital textbooks sold and refunded.
  • If I have questions regarding the processing of a digital textbook card on my POS register, whom do I contact?
    • Please contact the respective product support center for your POS registers.
  • If a student has a question about how to download the digital textbook, whom should they contact?
    • For customers needing technical support for CaféScribe:
    • OR
      • Phone: 1-877-612-2233, Select Option 1
      • Available 24 hours a day, 7 days a week


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