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We're excited to share that we have finalized the transition of our River Grove warehouse to our new Aurora Distribution Center. Shipments are no longer being received at our former River Grove address.

All shipment types will need to be shipped to our Aurora Distribution Center, which utilizes our new, automated receiving and reconciliation (RAR) system. To maximize the efficiency of this system, we will create and mail new labels for you to use with each individual future shipment.

As a valued Follett customer, we are excited to share with you the benefits of using these new shipping labels:

  • The reporting of your shipment information to Follett will ensure the proper labeling is used and will facilitate the timely processing of shipments, which in turn expedites the payment to you.

  • All of your shipment information will be preloaded in our new receiving and reconciliation system and matched to the shipments, reducing the possibility of errors.

  • Blue book shipment labels will be supplied to your bookstore. (Blue book labels expire after 180 days)

  • We will now email all credit memo and check-in details.

  • All communication via this system will be electronically sent to the email address of record for your store.

If you have any further questions, contact Follett Customer Service at 800-262-3316 or cs@fheg.follett.com.

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